Terms & Conditions

The website eikora.in (the “website”) is operated by AMAYRA DESIGNS under the brand name Eikora (“Eikora”, “we”, “us”). In these terms, “you” means the person using the website or placing an order.

• Registered address: A-12, Road 2ND FLOOR MAIN PARWANA ROAD New Delhi District: East Delhi State: Delhi PIN Code: 110051
• GSTIN: 07JKTPK9074A1ZM
• Email: support@eikora.in
• Phone: 8893085852

1. 2.1
   By using the website or placing an order, you agree to these terms, our Cancellation & Refund Policy, our Shipping & Delivery Policy and our Privacy Policy. At checkout you are asked to confirm this before you pay.
2. 2.2
   To place an order you must be at least 18 years old and able to enter into a binding contract under the Indian Contract Act, 1872. If you are under 18, a parent or guardian must place the order for you.
3. 2.3
   If you create an account, keep your password private and tell us promptly if you think someone else has used your account. You are responsible for activity on your account unless it happened without your fault.
4. 2.4
   We deliver within India only. Orders can be placed only for delivery to a serviceable pincode in India.

1. 3.1
   We describe and photograph every product as accurately as we can, including its materials, finish and dimensions.
2. 3.2
   Where a piece is handmade or made from natural materials, small differences in grain, colour, glaze, texture and size between pieces are part of its character and are not defects. Product pages say what each piece is made of.
3. 3.3
   Colours can look different on different screens. Dimensions are given as a guide and may vary slightly. If an item differs significantly from its description in a way that matters, it is treated as “not as described” under our Cancellation & Refund Policy.
4. 3.4
   Items marked as samples are shown for illustration only and cannot be bought.

1. 4.1
   All prices are in Indian Rupees (INR). Prices shown include GST.
2. 4.2
   Before you pay, checkout shows the total amount as a single figure, broken down into item prices, any discount, the shipping charge and taxes. You pay exactly that total.
3. 4.3
   Payments are processed by Razorpay, a third-party payment gateway. The payment methods available to you are shown in the Razorpay checkout window. Your use of Razorpay is also subject to Razorpay's own terms and privacy policy.
4. 4.4
   We never see or store your full card number, CVV, UPI PIN, net-banking password or other payment credentials. These are entered directly with Razorpay.
5. 4.5
   We may change prices on the website at any time, but a change never affects an order whose payment has already been confirmed.

1. 5.1
   When you click “Pay securely” and complete payment, you are offering to buy the items in your order.
2. 5.2
   Your order is confirmed only after we have verified your payment with Razorpay. We then show a confirmation page and send a confirmation to the email address you gave. The contract between you and us is formed at that point.
3. 5.3
   While you are paying, the items in your order are held for you for about 30 minutes. If payment isn't completed in that time, the hold is released. If your payment still reaches us afterwards, we confirm the order if the items are still available, or refund the full amount if they are not.
4. 5.4
   Please check your order, delivery address and phone number before paying. If you notice a mistake after paying, contact us straight away; we will try to correct it before dispatch but cannot guarantee it.

1. 6.1
   Occasionally an item may become unavailable after you pay — for example, if payment is confirmed after the hold described in clause 5.3 has ended and the last piece has sold. If so, we will tell you and refund the full amount you paid.
2. 6.2
   If a product is listed at an obviously incorrect price because of a genuine error, we will contact you before dispatch. You can choose to continue at the correct price or cancel for a full refund.
3. 6.3
   We may also decline or cancel an order if we cannot deliver to the address, if we reasonably suspect fraud or misuse, or if the order breaks these terms. In every such case we refund the full amount you paid and tell you why, unless the law prevents us from doing so.
4. 6.4
   We do not charge a cancellation fee.

You can cancel a paid order at any time before it is dispatched. We refund the full amount you paid, including any shipping charge.

An order that has already been dispatched can't be cancelled. Full details are in our Cancellation & Refund Policy.

1. 8.1
   Order processing: Usually dispatched within 2 working days. Delivery times after dispatch depend on the courier and your location. Both are estimates, not guarantees.
2. 8.2
   The shipping charge is worked out from your delivery pincode and order value, and is shown at checkout as a separate line before you pay. Standard shipping is ₹120 per order. Orders of ₹2,000 or more (after discounts) ship free. Free-shipping offer codes, when available, are applied at checkout.
3. 8.3
   You are responsible for giving a complete and correct delivery address and a reachable phone number, and for making sure someone can receive the parcel.
4. 8.4
   Risk in the goods passes to you when they are delivered to you or to the person you have nominated. Full details, including what happens if a delivery fails, are in our Shipping & Delivery Policy.

If an item arrives damaged, defective, incorrect or not as described, or if something is missing, we will put it right. Change-of-mind returns, the steps to follow and refund timelines are explained in our Cancellation & Refund Policy, which forms part of these terms.

Refunds are made to the original payment method through Razorpay.

1. 10.1
   The website and its content — including product photographs, text, designs, the Eikora name and logo — belong to us or our licensors and are protected by law.
2. 10.2
   You may view, download and print pages for your personal, non-commercial use. You may not copy, republish or sell our content, or use our name or logo, without our written permission.
3. 10.3
   You must not misuse the website: for example, by trying to gain unauthorised access, interfering with its security or operation, introducing malicious code, collecting data with automated tools, or placing orders in someone else's name without their permission.

1. 11.1
   We are responsible for supplying products that match their description and are of satisfactory quality, and for providing our services with reasonable care and skill.
2. 11.2
   To the extent the law allows, we are not responsible for losses that were not reasonably foreseeable when the contract was formed, or for business losses (the website is for personal and household use).
3. 11.3
   To the extent the law allows, our total responsibility for any order is limited to the amount you paid for that order.
4. 11.4
   Nothing in these terms limits or excludes any liability that cannot be limited or excluded under Indian law, or any of your rights under the Consumer Protection Act, 2019 and the rules made under it.

We are not responsible for delays or failures caused by events outside our reasonable control, such as natural disasters, extreme weather, floods, epidemics, government orders, strikes, courier network disruptions or failures of public utilities. If such an event affects your order, we will tell you as soon as we can. If the delay is long, you may cancel an undelivered order for a full refund.

If something has gone wrong, please contact us first — most problems can be solved quickly.

If you are not satisfied with our response, you can write to our Grievance Officer:

You can also contact the National Consumer Helpline (toll-free 1915, or consumerhelpline.gov.in) or approach the appropriate Consumer Commission.

1. 14.1
   These terms are governed by the laws of India. Subject to your right to approach a Consumer Commission, the courts at EAST DELHI have jurisdiction.
2. 14.2
   We may update these terms from time to time. The version shown on this page when you place an order applies to that order. The effective date is shown at the top of the page.
3. 14.3
   If any part of these terms is found to be unenforceable, the rest remains in effect.